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Kleen Green Cleaning
Lice Removal
Pest Control
Hair Care Products
Body Care Products
Commercial Kleen Green
Equine Sarcrid Salve
Or search by product name:
Lice Removal
Lice Trap Shampoo
Neon Nits Spray
Nit Free Terminator Comb
Nit Free Mint Spray
Magnifier
Enzyme Cleaner
Kleen Green Enzymes
Spray bottle with trigger nozzle - 32 oz
Pest Control
Trapper Max Insect Glue Boards
Perma-Guard Crawling Insect Control
Super Pest Kit
Natural Ginesis Exclusive Hair Care
Oasis Shampoo
Oasis Conditioner
Oasis Baby Shampoo (coming soon)
Natural Ginesis Exclusive Body Care
Oasis Organic Body Scrub
Oasis Advanced Hydrating Lotion
Sulfur Soap
Dyna Powder
Equine
Sarcrid Salve
FAQ about Shopping and Shipping
Please look through the following topics to see if we have already answered your question.
If not, please feel free to contact us with your situation.
PayPal Secure Checkout Process
Natural Ginesis uses PayPal's secure checkout to accept payments. You do not have to have a PayPal account to use the secure PayPal checkout. PayPal will accept your Visa, Mastercard, Discover or American Express cards as payment for Natural Ginesis products without a PayPal login.
The PayPal site is highly secure. PayPal uses industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to PayPal's using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Shipping Options and Policies
Areas We Ship To
At this time, we ship via UPS shipping to any destination that UPS will deliver worldwide. UPS will not deliver to post office boxes, APO/FPO addresses. For those customers that need to have their order delivered to a post office box or APO/FPO, Natural Ginesis also offers United States Postal Service shipping options.
Shipping Cost
Shipping charges are calculated by the weight of your order and chosen shipping method then displayed during checkout.
Shipping Time
Orders are processed upon receipt. Actual shipping time is contingent upon credit verification and shipping method chosen. Most orders are shipped within 2 business days* of receiving payment confirmation for your order. No orders are processed or shipped on Saturdays, Sundays or U.S. Holidays.
You may use the UPS website to estimate your shipping time (
http://www.ups.com/maps?loc=en_US enter Zip Code 37068
and click the radio button next to "Shipped from this ZIP code" then click Submit).
*Business days do not include Saturday, Sunday or Holidays.
Sales Tax
Natural Ginesis only collects sales tax on orders being shipped to an address within the state of Tennessee.
There is no tax collected for orders shipped outside of Tennessee.
Return/Exchange Policy
If you are not satisfied with your purchase, you may return it at your own expense for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from Natural Ginesis. Keep your purchase and all packing materials in new condition to avoid any restocking fees. For an RA (Return Authorization) number, call Customer Service at (800) 807-9350. Please note that an RA# does not guarantee final disposition and all returns are subject to inspection. All exchanged/returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals. Please do not tape or write anything on the item. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. All returns must be packed in such a manner as to reasonably protect the product in transit with valid RA # written on the outside of the shipping carton. A copy of your original invoice must be included in your return package. Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions. Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service Insured. Sorry, we cannot accept COD or freight-collect shipments. We do not reimburse or refund shipping charges. *Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail/fax order purchases. Send pre-authorized returns to:
Natural Ginesis
P.O. Box 682645
Franklin, TN 37068
Still Have Questions?
To place an order by mail, print the and fax the filled in document with your credit card information or mail with check or money order to the above address.
To place an order by e-mail, contact us at
sales_naturalginesis.com
To check your order status, contact us at
status_naturalginesis.com
For product and other information, contact us at
info_naturalginesis.com
To place an order by phone or for other inquiries, call
1-800-807-9350
mail_order_form.pdf
